Table of Contents

What kind of system do I need to install the OpsAI Scanner?

To install the OpsAI Scanner, you need access to the enterprise dedicated Windows server.

Windows server 2012 R2 / Windows 10 (x64) or newer, with .NET Framework 4.6.1 or later, FIPS must be disabled

  1. Minimum 4 vCPU and 16Gb RAM
  2. Domain-joined
  3. Administrative credentials to the servers that will be scanned:
    1. For Windows servers, a user with access to read and execute WinRM and WMI. This is needed for each individual Windows domain which will be inventoried.
    2. For Linux servers, a user with rights to logon and execute ssh commands is needed. (See below for two commands that require sudo access)
  4. The user account running the OpsAI Scanner must be local administrator

Windows servers must fulfill the TCP port requirements (see FAQ for Port Requirements)

How long does it take for OpsAI Scanner to collect data?

Once the OpsAI Scanner is downloaded, installed and configured, it may take up to 8 hours to discover and scan your IT infrastructure.

Is the OpsAI Scanner safe to use? How do I know this isn't spyware?

The OpsAI Scanner is agentless and only scans your organisation IT infrastructure. The results are processed automatically and without manual interaction, giving you 100% control of your data.

For example, if you scanned a server with SQL Server installed, then OpsAI will report that SQL Server is installed. If you then uninstalled SQL Server and re-scanned that device, the SQL Server installation will no longer appear on your OpsAI asset list.

If you are concerned about downloading the OpsAI Scanner, you can scan it with your antivirus software before you run it.

Could an unauthorized user download the OpsAI Scanner?

The OpsAI Scanner runs, collects and transmits the collected data to your organization portal. The Scanner can only be downloaded from and activated via your organization portal on OpsAI.com by authenticated users, and this activity is tracked and logged.

How do I remove the OpsAI Scanner from our system?

Uninstalling the OpsAI Scanner from a server is a 4 step process:

  1. Launch the OpsAI Configuration tool on the server where the OpsAI Scanner has been installed. Navigate to the “Operate” tab. For each domain select it, and click “Stop”. This will stop the OpsAI Scanner service(s)
  2. Once all scanner services has been stopped, you uninstall the OpsAI Scanner service by selecting each domain and clicking “Uninstall”.
  3. Use the Control Panel to uninstall the OpsAI Configuration tool
  4. Delete the OpsAI Scanner database. It is located in the “C:\Program Files (x86)\OpsAI“ folder. The uninstaller is conservative by design, and refrains from destroying user data.

What could be our next step?

You have the option to Partner up and let us help you build a strong business case for the future. This offer includes quality gate meetings, Cloud adoption workshops and experts taking you through all aspects that constitutes the true cost of on-premise IT and Cloud economics. The final business case becomes the key in realizing Cloud benefits, savings and opportunities, providing real-time overviews including operational considerations, Technical Debt, compliance, financial overviews and strategic and operational roadmaps.

What kind of data is collected by the scanner?

When scanning, the OpsAI Scanner collects information about the number of processors and cores, CPU, OS, IP addresses, installed applications and services, disks, and performance metrics, all of which constitutes the scanned infrastructure.

What happens to the data collected by the scanner?

The data collected by OpsAI during the scan is sent to the Cloud to form the basis for the analytics exposed in the dashboards and reports.

Data in transit
When the data is moved between the scanner and the Cloud where it is stored, it is encrypted using secure https – TLS version 1.2.

Data at rest
Data is stored in the Cloud where it is used as the basis for dashboards and reports. Only persons granted permission by you will have access to the collected data. Data is encrypted at rest using 256-bit AES encryption where the credentials are stored in Azure Key Vault.

Data deletion
Once you decide not to use OpsAI anymore, you can perform a complete deletion of the data collected and stored by using the feature that allows you as the customer to shut down your entire organization in OpsAI. By doing so the data will be erased from the Cloud solution as well as the Cloud backup simultaneously.

However, we have introduced a grace periode of 30 days to ensure that you do not accidentally erase all your data.

CMDB CSV file formats

The CMDB import file is a comma separated text file with UTF8 encoding.
The first row is considered the header and is always ignored.
All columns except DomainName and HostName are optional.
For Linux/Unix machines, use “Unix” as domain name.
Values can optionally be in quotes (“).
The expected columns are the following:

  • HostName
  • DomainName
  • ApplicationGroup
  • Environment
  • SystemOwnerName
  • SystemOwnerPhone
  • SystemOwnerEmail
  • SystemOwnerDepartment

All columns have a max size of 256 characters.

Example CSV

Merkur,testdom.local,"Application Group",Production,Donald Duck,+45123456,dd@duckburg.com,Customer Service
Venus,Unix,application group,Test,Mickey Mouse,+45999888,mm@duckburg.com,Transportation